Each item is made to order. Please allow
10-12 business days for processing.
Customized orders will ship within
14-21 business days depending on the
*Expect longer than usual processing time for Founders' Day Orders, Black Friday Orders, Cyber Monday, and Homecoming Season.
OUR RETURN POLICY
How It Works
NO CASH REFUNDS
You can exchange your unused, unworn, non-custom item(s) to us within 7 calendar days of receipt. The original packaging must accompany the merchandise. Returned items must be safely packaged, shipped, and postmarked within seven (7) calendar days of receiving the merchandise. After your items are back in our possession, you can exchange for a different size of the same item.
Please keep in mind that any new item ordered as an exchange will not be shipped until we receive the original purchase in the original condition. While we appreciate your business, we have a strict exchange-only policy and cannot offer refunds for any of our products.
The Following Items are Not Eligible for Exchange:
Items that show evidence of wear
Personalized or customized items
Sale priced items
Please send an email to including the order number to begin the exchange process.
The customer is responsible for ALL return shipping charges, unless the item received is incorrect or damaged. In that case, the new item will be shipped at no cost to the customer.
***Please make the proper arrangements with the mail carrier if you are unavailable to receive shipment. All carriers make 2-3 delivery attempts before returning the package to sender.
Thank you for your business.
Things You Need to Know
"Attention Buyer: A condition to purchasing items bearing Sigma Gamma Rho Sorority, Inc. trademarks and copyrights, is that you acknowledge and agree that such transactions are limited only to: members; purchasing for members; and officers and staff of the Sorority Headquarters (hereinafter collectively known as “authorized purchasers”).
By purchasing Sorority items, you acknowledge and agree that the purchase of Sorority items for any other reason is prohibited, that you are not purchasing the item(s) under false pretense, and that it may result in the Sorority exercising its right to repossess such purchased item, and shall preclude the unauthorized purchaser from subsequently selling such item(s) under the First Sale Doctrine.”